Via Hive Legal Center
I · Core Legal Framework
| # | Document | ID | Link | Summary |
|---|---|---|---|---|
| 1 | Legal Overview & Unified Policy Framework | VH-LO-2025-R8 | /legal/overview | Umbrella policy; sets hierarchy, jurisdiction, versioning. |
| 2 | Client Terms of Use | VH-CTU-2025-11 | /legal/client-terms | Client obligations, refunds, disputes, conduct. |
| 3 | Provider Terms of Use | VH-PTU-2025-R13 | /legal/provider-terms | Provider duties, payouts, performance standards. |
| 4 | Independent Contractor Agreement | VH-ICA-2025-R14 | /legal/contractor-agreement | Relationship, IP, indemnity, arbitration, smart-contract addendum. |
| 5 | Client Deactivation & Appeals | VH-CDA-2025 | /legal/client-deactivation | Suspension grounds and appeal flow for clients. |
| 6 | Provider Deactivation & Appeals | VH-PDA-2025 | /legal/provider-deactivation | Deactivation criteria and appeal rights for providers. |
II · Privacy & Data Protection
| # | Document | ID | Link | Summary |
|---|---|---|---|---|
| 7 | Global Privacy Policy (Titanium Edition) | VH-PP-2025-R17 | /legal/privacy | GDPR · CPRA · LGPD · PIPEDA · POPIA · ISO 27701 alignment. |
| 8 | Cookie & Telemetry Policy | VH-CDR-2025-R2 | /legal/cookies | Essential vs. optional cookies; consent; controls. |
| 9 | Data Processing Addendum (DPA) | VH-DPA-2025-R1 | /legal/dpa | Controller/processor terms; SCCs/IDTA; sub-processors. |
| 10 | Data Retention & Deletion Schedule | VH-DRS-2025-R1 | /legal/data-retention | Timeframes, secure disposal, exceptions. |
| 11 | AI Governance & Bias Audit Framework | VH-AIG-2025-R1 | /legal/ai-ethics | Human-in-the-loop, explainability, bias controls. |
III · Technology & Blockchain Governance
| # | Document | ID | Link | Summary |
|---|---|---|---|---|
| 12 | Smart Contract Escrow Architecture (Whitepaper) | VH-SCEA-2025-R1 | /legal/smart-contract | On-chain escrow, immutability, audit trail. |
| 13 | API & Webhook Security Policy | VH-API-2025-R1 | /legal/api-security | Keys, scopes, rate limits, encryption standards. |
| 14 | Cybersecurity & Incident Response | VH-CSP-2025-R2 | /legal/security-response | 72h notify, containment, remediation workflow. |
| 15 | System Audit & Transparency Reports | VH-STR-2025-R1 | /legal/security-report | Annual SOC/ISO summaries, security metrics. |
IV · Compliance & Governance
| # | Document | ID | Link | Summary |
|---|---|---|---|---|
| 16 | Human Rights & Ethical Conduct Statement | VH-HRE-2025-R1 | /legal/human-rights | UNGPs & ILO principles; grievance channels. |
| 17 | ESG & Sustainability Report | VH-ESG-2025-R1 | /legal/esg-report | Vendor ESG scores; Scope-3 offsets; roadmap. |
| 18 | Accessibility Statement (WCAG 2.2 AA) | VH-ACC-2025-R1 | /legal/accessibility | Accessibility commitments; alternate formats. |
| 19 | Version Control & Change History | VH-VC-2025-R1 | /legal/version-control | All revisions; audit sign-offs; diffs. |
| 20 | Supervisory Contacts & Regulatory Liaisons | VH-SUP-2025-R1 | /legal/supervisory | CNIL · ICO · OPC · CPPA links and addresses. |
V · Additional Operational Policies
| # | Document | ID | Link | Summary |
|---|---|---|---|---|
| 21 | Refund & Cancellation Policy | VH-RCP-2025-R2 | /legal/refunds | Fees, timelines, missed appointment rules. |
| 22 | Safety, Security & In-System Communication | VH-SSP-2025-R3 | /legal/safety | Behavior, chat masking, emergency protocol. |
| 23 | Insurance Coverage Disclosure | VH-INS-2025-R1 | /legal/insurance | Via Hive cyber policy; provider insurance reqs. |
| 24 | Certificate of Use & Licensing Statement | VH-COU-2025-R1 | /legal/certificate-of-use | Operating licenses; Xuptech parent structure. |
VI · Audit & Public Reports
Security & Privacy
Q3 2026 Annual Security Audit Summary
Quarterly AI Ethics Transparency Report
Bi-Annual Accessibility Compliance Audit
VII · Contact
🏛️ Legal & Compliance Center
Overview of all governance, compliance, and legal documentation.
Corporate Overview
Via The Hive LLC is committed to transparency, safety, and user protection.
Below are our official policies and compliance documents governing the use of our platform and services.
Policy Description Action Customer Terms of Use Governs client use of the Via Hive app and services. View Provider Terms of Use Defines provider responsibilities and service standards. View Privacy Policy Explains how we collect, store, and use your information. View Security & Communication Policy Covers in-app messaging, data safety, and fraud prevention. View Accessibility Policy Our commitment to ADA and WCAG compliance for all users. View Deactivation & Appeals Policy Outlines procedures for deactivation and appeals. View
⚙️ Compliance & Infrastructure Statement
Our systems operate on ISO 27001–aligned, SOC 2–verified infrastructure managed by trusted third-party providers including AWS, Stripe, Zoho, and Google Cloud.
For security reasons, detailed compliance documentation (vendor certificates, audit logs, and internal reports) is maintained internally and is available upon verified request at [email protected].
📅 Document Control
Effective Date: October 2025
Next Review: October 2026
Jurisdiction: Miami-Dade County, Florida, USA
📬 Contact
General Legal Inquiries → [email protected]
Privacy Requests → [email protected]
Accessibility Support → [email protected]
Security or Abuse Reports → [email protected]
⚖️ Copyright Notice
© 2025 Via The Hive LLC. All rights reserved.
All content and policies are protected under international intellectual property law. ISO 27001, SOC 2 Verified, WCAG 2.2 AA Compliant, Secure Escrow via Stripe.
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