Via Hive — Provider Terms of Use (VH-PTU-2025-R13)
Effective Date: October 2025 Next Review: October 2026
Jurisdiction: Miami-Dade County (Florida USA) + Global Applicability
Document ID: VH-PTU-2025-R13
Incorporated By Reference Into:
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Via Hive – Legal Overview & Unified Policy Framework (VH-LO-2025-R8)
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Cookie & Data Retention Policy (VH-CDR-2025-R2)
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Privacy Policies (VH-PPP-2025 / VH-PP-2025)
1 · Definitions
“Via Hive,” “we,” “us” = Via The Hive LLC.
“Provider” / “Pro” = independent professional or business using the platform to offer services.
“Client” = service purchaser.
“Job” = service engagement booked on the platform.
“Escrow” = funds held through Stripe Connect.
“Wallet / Payouts,” “Shift Tracker,” “Work Method,” and “Nation / Admin Dashboard” have the meanings set forth in the Via Hive system documentation.
2 · Eligibility & Onboarding
Providers must be 18 + and legally competent; complete KYC / AML verification and supply accurate tax data.
All required licenses, permits, and insurance must be maintained.
Background screening via Checker (FCRA-compliant) may be required.
3 · Independent Contractor Status
You are an independent contractor —not an employee or agent of Via Hive.
You control your methods and tools, bear your own expenses, and may work elsewhere.
Off-platform payment for Via Hive-sourced leads is strictly prohibited (§ 15.2).
4 · Provider Account & Security
Maintain accurate profile information and secure credentials.
Tampering with GPS signals or Shift Tracker is forbidden.
5 · Service Listings, Rates & Offers
Enter accurate rates for all supported Work Methods (hour, day, unit, sq ft, session, etc.).
Define scope for fixed bids and comply with license requirements.
6 · Booking, Escrow & Completion
Client funds Escrow before start.
Provider uses Shift Tracker (status badges En Route → Completed).
Upload photo / media logs.
Funds release on Client approval or per auto-release policy.
7 · Payouts, Fees & Taxes
Payouts through Stripe Connect.
Platform / processor fees shown in-app (Appx A).
Chargebacks may offset future payouts.
7.5 Local Tax Withholding: Where required by law, Via Hive or its processor may withhold and remit taxes to authorities.
8 · Cancellations, Reschedules & No-Shows
Submit cancellation reasons in-app. Penalties per Appx A.
Client no-shows must be documented for review.
Either party may reschedule prior to start.
9 · Disputes & Refunds
Three-tier resolution: (i) in-app chat → (ii) Admin review → (iii) arbitration (§ 22).
Evidence includes Shift Tracker, photos, messages.
Admin decision binds Escrow release / refund within platform limits.
10 · Quality & Safety
Provide workmanship meeting professional standards and law.
Follow OSHA / local rules and Client site policies.
No illegal or restricted services.
11 · Ranking & Reviews
Ratings visible to Clients.
Reliability scores reflect punctuality, cancellations, and disputes.
No manipulation of reviews.
12 · GPS, Shift Tracking & Anti-Fraud
Live GPS and AI abuse detection operate during Jobs.
Tampering results in suspension or deactivation.
13 · Content & Intellectual Property
Deliverables transfer to Client upon payment unless otherwise agreed.
Provider grants Via Hive a limited license to store Job media for support and dispute purposes.
Follow VH-IPT-2025 for brand use.
14 · Data Protection & Privacy
Governed by Provider Privacy Policy (VH-PPP-2025) and Cookie & Data Retention Policy (VH-CDR-2025-R2).
14.4 Data Export & Audit Right: One machine-readable export per year of personal, activity, and tax records may be requested via [email protected].
15 · Platform Integrity & Fair Use
Use only in-app communication.
Off-platform transactions forbidden (12-month restriction).
No harassment or unsafe conduct.
15.4 Ethics & Anti-Corruption: Comply with FCPA and U.K. Bribery Act.
15.5 Whistleblower Channel: Report misconduct to [email protected]; non-retaliation guaranteed.
16 · Insurance & Risk
Maintain commercial liability insurance (min. $1 M per occurrence).
Provide proof on request.
Via Hive not liable for service performance.
17 · Payment Integrity & Chargebacks
Provide requested evidence for chargeback reviews.
Via Hive may offset future payouts to cover losses.
18 · Background Checks & Regulated Categories
Authorize Checker screening when required.
Receive notice of adverse action and dispute rights.
Periodic re-checks may occur.
19 · Term, Suspension & Termination
Agreement continues until terminated by either party.
Suspension for fraud, risk, or policy breach.
19.4 Force Majeure: No liability for events beyond control (natural disasters, war, pandemics, etc.).
20 · Deactivation & Appeals
See Deactivation & Appeals Policy (VH-DSA-2025).
Appeals must be submitted within the designated window.
21 · Indemnity, Disclaimers & Liability Limits
Provider indemnifies Via Hive and affiliates for claims arising from services or violations.
Aggregate liability = fees paid in previous 6 months or $500 (whichever greater).
22 · Dispute Resolution & Arbitration
Binding arbitration in Miami-Dade under AAA or JAMS rules.
No class actions. 30-day opt-out via [email protected].
23 · Multi-Region Clause & Local Law
Local supplements may be issued per jurisdiction.
Provider remains responsible for local law compliance.
24 · Modifications, Notices & Survival
Updates posted with revision codes; continued use = acceptance.
Legal notices to [email protected].
Designated sections survive termination.
25 · Entire Agreement
This document and incorporated policies constitute the entire Provider Agreement.
26 · Electronic Signature & Governance
Electronic acceptance constitutes a binding signature under U.S. E-SIGN Act, UETA, and global equivalents (GDPR Recital 42, eIDAS).
26.1 Governing Language: English version controls.
26.2 Digital Audit Trail: Via Hive keeps immutable timestamp logs of acceptance and revisions.
Authorized Signatory
Via The Hive LLC
By ___________________________ Title Chief Executive Officer Date ____________
Appendix A — Standard Fees & Penalties
Platform fee, instant-payout fee, chargeback recovery, late-cancel penalty, no-show credit, off-platform liquidated damages, verification fees —as displayed in-app and Fee Schedule.
Appendix B — Evidence Standards
Shift Tracker timestamps, photo logs, messages, receipts, and safety notes serve as primary records for disputes.
Appendix C — Category & License Matrix
Rules for home services, health & wellness, transport/delivery, child/elder care, and security categories.