Safety & Security Policy | Via Hive

VH-SSP-2025 Unified Safety, Security & In-System Communication Policy 18-10-25

Via Hive — Safety, Security & In-System Communication Policy (VH-SSP-2025)
Effective Date: October 18 2025 | Next Review: October 2026
Jurisdiction: United States (Florida HQ) + Global Applicability
Entity: Via The Hive LLC

Document ID: VH-SSP-2025
Incorporated By Reference Into: All Terms, Privacy Policies & Deactivation Policies

1 · Purpose & Scope

Protects all participants — Clients, Providers, and Admins — through proactive safety controls, secure communications, and real-time system monitoring.

2 · Core Safety Principles

Zero Tolerance for harassment, threats, or discrimination.
Immediate Action Protocol — credible threats trigger 24-hour suspension pending review.
AI Risk Monitoring detects violent, fraudulent, or GPS-abuse patterns.
Human Oversight by the Trust & Safety Team in every case.

3 · Real-Time Tracking & Emergency Systems

Live GPS Mode: auto-activates once a provider starts navigation and ends at check-out.
Geo-Alerts: late arrival, deviation, or signal loss trigger instant notifications.
SOS Button: connects to 911 (U.S.) or local emergency services; location auto-shared.
Admin Response Console: shows live incidents for rapid coordination.
Retention: incident data kept 7 years for audit and lawful review.

4 · In-System Communication Controls

Secure Chat Only: personal contact info (phone, email, links) auto-masked.
Keyword Moderation: AI filters sensitive or abusive phrases in real time.
Media Policy: only job-related images/files allowed; auto-scanned for violations.
Evidence Preservation: all messages and media stored in encrypted audit vault.

5 · Verification & Access Control

Government ID + selfie verification required at registration.
Role-based access across admin and API layers.
Biometric login (when available) for security-tier users.

6 · Incident Escalation & Response

Level	Description	Action
1	Minor behavior or communication issue	Warning + education module
2	Repeat or medium risk	Temporary suspension + review
3	Critical (fraud, assault, threat)	Immediate lockout + law-enforcement contact
All cases audited weekly by the Trust & Safety Board.

7 · Data Security & Encryption

AES-256 encryption at rest and TLS 1.3 in transit.
No plaintext storage of user data.
Annual penetration tests and vulnerability scans.
SOC 2 Type II / ISO 27001 alignment maintained.

8 · Privacy & Human Oversight

Automated risk flags always reviewed by a human officer.
All processing subject to VH-PP-2025 and VH-PPP-2025 Privacy Policies.

9 · Accessibility & Multi-Language Support

Safety content and alerts provided in English and Spanish and accessible (ADA compliant) formats.

10 · Transparency & Reporting

Quarterly anonymized Safety Reports on via-hive.com/transparency.
Annual third-party Safety Audit summary published publicly.

11 · Law-Enforcement & Official Contacts

Dedicated compliance channel: [email protected]
24/7 legal liaison for verified emergency requests.

12 · Electronic Signature & Acknowledgment

Continued use of the platform constitutes binding acceptance under E-SIGN and UETA.

In both Client and Provider apps:
Settings → Safety & Security → show link:

“View Via Hive Safety, Security & In-System Communication Policy (VH-SSP-2025)”

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